Maintenance & Support Services
At A Glance
We aid enterprises in maintaining fully operational, flexible, and secure IT infrastructures, enabling continuous optimization of total cost of ownership. As seasoned engineers, we offer comprehensive IT support services for software of all scales, from corporate systems to customer-facing applications.
Our maintenance encompasses meticulous pre-support audits, round-the-clock software upkeep, and transformative redesign.
Multi-Tier Support Services
For enhanced software issue resolution, Webnoria offers three distinct support packages, each tailored to different coverage levels and spanning L1, L2, and L3 tiers of technical support.
Our technicians adeptly address user-side issues and minor glitches within your application, preempting potential service-disrupting problems. At this level, we analyze user information and swiftly resolve issues without requiring code examination.
When the root cause lies in system deficiencies, our expert troubleshooting team conducts thorough investigations, detecting and remedying bugs, and executing critical configurations, installations, and updates to ensure optimal performance.
To address complex, unprecedented issues stemming from system deficiencies, Webnoria engages high-skilled architects and engineers to delve into the source code, resolving disruptions, optimizing back-end functionality, and introducing transformative features to enhance system performance.
All-Round Software Maintenance Expertise
If your software environment has undergone significant changes, our team will adjust the applications and tools to the altered conditions, so that they remain stable and highly-usable.
Our team will augment your solution to ramp up its performance and prolong its operational life. We will expand it with transformative features and root out performance-stalling issues.
Webnoria’s engineers will detect and fix bugs and glitches that interfere with the software operation and user experience. Corrective repairs can be scheduled or performed as an emergency measure.
PRICINGSupport & Maintenance Packages
- Anti-virus & ransomware protection
- MS 365 Business Standard or Google Workspace
- Email Backup
- SharePoint Backup
- Unlimited Remote Support
- Performance & Availability Monitoring
- Pro-active IT Support & Maintenance
- Windows Patch Management
- 1X Domain Management
- Basic Service Level Agreement
- Knowledgebase Access
- Security Awareness Session
- Employee Security Awareness Training
- Password Breach Monitoring
- Simulated Phishing Attacks & Reports
- Advanced Email Filtering
- Cyber Essentials Guidance
- Endpoint Detection & Response
- Automated Email Signatures
- DNS Filtering Protection
- Device Encryption
- Quarterly Strategic Reviews
- Multiple Domain Management
- Everything in Scale Plus
- Dedicated Manager
- Managed Threat Response & Hunting
- Mobile Device Management
- Monthly Reviews
- Reduced Project Charge Rates
- 'On-Site' Support Included
Can't find what you're looking for?
The above are our top 3 most utilised IT support packages. However, as every business is unique these packages don’t fit everybody. Contact our team or book a discovery call to get information on a bespoke package.
Service Delivery Models
Choose the level of software support and maintenance service commitment that aligns with your project needs and fits in with your business environment.
Secure dedicated support from Webnoria’s expert team for a fixed rate, ensuring round-the-clock monitoring of your software ecosystem’s health and stability, scheduled service maintenance, and swift resolution of complex issues through hot fixes.
Webnoria offers flexible augmentation solutions for your in-house maintenance team, providing professional support technicians, engineers, or consultants for your specified duration. Pay only for the resources consumed, ensuring cost-effective support tailored to your needs.
f you encounter unexpected and disruptive software issues or compromised security, reach out to our support team. Benefit from rapid team deployment and our extensive expertise in resolving security incidents and critical outages.
Related Services
If you encounter unexpected and disruptive software issues or compromised security, reach out to our support team. Benefit from rapid team deployment and our extensive expertise in resolving security incidents and critical outages.
Webnoria provides comprehensive software and infrastructure management as a service, offering continuous improvement, troubleshooting, and risk mitigation solutions.
Build your dedicated team with Webnoria’s professionals possessing the required qualifications, seamlessly integrating with your resources and efficiently enhancing them.
When your legacy solution no longer delivers value, we assist in revitalizing it, transitioning to a more efficient technological framework through refactoring, cloud migration, or other beneficial upgrades.
IT Support & Maintenance Roadmap
As you entrust your IT infrastructure maintenance to Webnoria, we will follow an established step-by-step algorithm to securely set up and implement the maintenance strategy befitting your case.
System Audit
At the initial stage, we will examine your software focusing on the architecture and code, review related documentation, and run basic functional and performance tests.
Maintenance Proposal
Based on the audit results, our technicians will map out the scope of required services and formulate their objectives and requirements.
Roadmap Development
Next, Webnoria’s specialists will outline the set of practices and tools and offer a detailed milestone-based maintenance strategy for your approval.
Project Handover
With the maintenance strategy approved, we will take over the project, assign the roles and tasks, and proceed with implementing the agreed steps.
Support & Maintenance
Following the handover, we will run issue analysis and bug fixes, on-demand and scheduled updates and feature releases together with other negotiated maintenance activities, and submit regular status reports.
Meet Your Support Team
With a proven track record of 25+ years, Itransition gained expertise in sustaining software ecosystems for enterprises across industries, from healthcare and banking to telecommunications and entertainment.
Adopters of DevOps practices, our technicians will ensure that the maintenance services—from regular updates to deployment of new functionality—will neither hinder nor disrupt your system’s performance.
Our company signs an individually drawn-up support SLA with each customer to lay down our standard and specific liabilities, including hours of service, software coverage, response speed, tickets priority, and more.